Our Store Policies

We founded SMD Crystals with one goal in mind: giving our customers a fair, rewarding, and enjoyable shopping experience. Our store policies are detailed below, please have a look and contact us if you need to know more

we are dedicated to customer service and want your experience with us to be a good one. We take pride and care when packing orders and can assure you that you will receive the items in gift wrapped with careful consideration and ad described on the information provided

Shipping and Delivery

Delivery Costs

Mainland UK and Ireland 

​​

 JEWELLERY

​UK Standard Delivery 

Royal Mail 1st Class signed for (1-2 working days) - £3.99

​

HOMEWEAR & CRYSTALS

Please all crystal purchases will be shipped with Royal Mail (Signed For)

Royal Mail Tracked 24 with Signature - £5.99

Royal Mail Tracked 48 with Signature - £4.99

(All Statement Pieces/ orders over 1kg Tracked - £9.99​​) 

​

​​All orders are processed and posted within 1-3 business days, with expected delivery times between 2-4 working days after shipment. Orders are not shipped on weekends or public holidays. 

Due to EU regulations and customs, custom tax we not longer ship outside the UK. 

Returns and Refunds

Everything You Need to Know

At Sharon Mckinley Designs all our jewellery is handmade in South Wales and every effort is made to ensure your order is packed and sent of the highest quality. We take great care to accurately describe and photograph each piece. However the colour, finish, size and shape of our unique handmade items made from natural leather and materials may differ from one item to another along with some necklaces

.All items are meticulously hand picked and packed by us, however in the unlikely event that something arrives with you damaged, please contact us to arrange a return. If you are returning the item please include original packaging where possible. We are happy to issue a full refund including postage to you, however the return postage will be at your own expense and must be a tracked service.

​If you are not happy with your order, the Consumer Contracts Regulations means you have the right to return your goods within 14 days. Please contact us through are contact page to arrange a return, the items must be returned in their original condition and packaging. and that you have full roast our T&Cs.

 I love to allow our customers to choose their crystals, therefore we list as many specimens as possible individually and all items are sold as shown on our website unless stated, so that you can see and choose the one you are most drawn to the most. Unfortunately, due to high quantities of stock of certain items, such as raw crystals, tumble stones in our prescription boxes or some promo offers of the same products, I am not able to offer this option. 

​If you have any queries or are unsatisfied with your purchased order, or ​for any other inquires please email us through our contact page 

Please contact us before returning any items, any refunds/exchanges are at the discretion of Sharon Mckinley Designs. 

Earrings can not be returned or exchanged for hygiene reasons.

Changed your mind? If you want to return or exchange your unworn jewellery (excluding earrings and custom made jewellery sizes) within 14 days of receiving your order please contact the email above to make arrangements. Please note this only includes exchange on design, non custom size exchanges unless faulty/broken.

 If requiring size adjustments it is the responsibility of the customer to provide their correct size in the added notes section when purchasing an item of jewellery.

Crystal purchase - If you are unhappy with your crystal/changed your mind, you can return it within 14 days. The item purchased must be sent back in the same condition as it was received. Any refund will be made once the crystal has been retuned back to us and at the discretion of Sharon Mckinley Designs. Please return the item with all the original packaging and any paperwork within 5 days of receiving your returns information. 

If you have received a damaged crystal, healing gift box damaged or fault appears with the items and packaging within 14 DAYS of your purchase date, please contact us and fill in the form to arrange a replacement. Customers must pay postage costs of exchanges.

Please take your return to your post office. Use Royal Mail 1st Class Signed For (NOT special delivery) and obtain a tracking number for proof of purchase (We cannot accept liability for returns sent to us by any other method, specifically without proof of postage from the Post Office) Shipping costs are only refunded for faulty goods.

Custom jewellery orders, including all rings and bracelet sizes to order are non refundable unless deemed faulty by Sharon Mckinley Designs.

General Disclaimer

Crystal healing and other types of energy work are not to be considered a substitute for traditional medical treatment and advice. ​If either you, or someone you know, has a serious health issue, you or they should consult their own doctor and/or another appropriate medical practitioner. Complimentary healing should be considered part of a complete health care programme. ​We would also like to highlight that when we talk about or discuss online and in person, relating to the healing properties of crystals, we are communicating to you our own personal beliefs and experiences which are results of many years of our own extensive research.

Other 

If your jewellery develops a problem through normal wear and tear or by accident, we do offer a repair service. If you would like a quote on how much this would cost please contact us. On receiving your repair request we will give you full details of all costs and timescales to let you decide on whether you would like to continue with the repair. We will only contact you for payment once we receive the jewellery. Sharon Mckinley Designs cannot be held responsible for any items returned to us without proof of postage and delivery. Our crystal jewellery is made in South Wales with care and attention to quality and design. 

Please insure you have correctly inputted your delivery address details. we can not be responsible for lost post and package unless order is signed and tracked.

Subscribers\Members - As a subscriber or site member we may from time to time send you updates and promotional offers exclusive to subscribers only. These cannot be used in conjunction with other offers and will only be available to other subscribers and can not be transferable to other customers. Therefore only one offer will be applied to your order at anyone time within availability and expiry dates of the applicable promotions.

Pricing

All prices shown on our website in GBP (£). Delivery costs will be charged in addition, such additional charges are clearly displayed at the basket page where applicable. Prices of products may change from time to time and any sales or offers may be withdrawn without prior warning.

Online Purchases

Most of our items are made to order and are dispatched within 1-2 business days via Royal Mail. UK delivery is usually 2-4 business days after ordering.

For tracked UK customers, please allow 5 business days from the day that you placed your order before contacting us. For international tracked customers, please allow up to 12 business days after your order was placed. You will receive a tracking number with Royal Mail via email.

If your order has not arrived after 5 or 12 business days, please send us an email and we will assist you. Just email us with subject TRACKPOST. or you can use your tracking number to view status of delivery.

Payment is required on all orders and goods will not be despatched until funds have been received and cleared. Once you have completed your purchase from us, you will receive an email confirming your order and a unique order number. We reserve the right to refuse any transaction at our discretion. When your item has been posted, you will receive an email confirming your purchase has been dispatched with a tracking number depending on postal method.

We aim to dispatch orders within 1-2 business however as some pieces may be made to order this may vary.  Business days are defined as Monday – Friday excluding bank holidays. Orders placed at the weekend will normally be posted on the next working day. In the unlikely event that the postage of your item is delayed, we will contact you to inform you of the date on which you can expect delivery. In the unlikely event of an item no longer being available you will be informed and issued a full refund.

 DISCOUNTS & OFFERS - please note any promotional offers and discounts we send out to members or subscribers can not be used in-conjunction with each other

We accept payments from the following payment PAYPAL/PAYLATER, DEPIT/CREDIT CARD/AMEX.